Healthcall vs Televic, Objective comparison for 2026

Televic Healthcare and Healthcall both operate in the Belgian nurse call market, but they do not target exactly the same organisations nor follow the same economic approach. This page lays out the facts side by side to help you, as a director, care coordinator or IT manager of a care home, make your decision on verifiable criteria.

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Executive summary

• Televic Healthcare is the historic Belgian nurse call leader, a manufacturer-integrator based in Izegem, active in university hospitals as well as large care home groups, in Belgium and internationally.
• Healthcall is a Belgian SaaS published by Groovit SRL (Frasnes-lez-Anvaing), in production since 2017, focused exclusively on care homes of 30 to 150 beds, with an open architecture and a transparent business model.
• Televic wins on breadth of range, advanced hospital integration, in-house R&D and the ability to address international multi-site projects.
• Healthcall wins on pricing transparency (from 50 € excl. VAT per button), hardware independence, client retention (a single loss in 8 years across roughly twenty equipped care homes) and product agility (four major updates per year included).
• The right choice depends on your context: size of the organisation, existing installed hardware base, medical integration needs, and the weight given to vendor independence.

Comparison table

Strengths of Televic Healthcare

It would be dishonest to downplay what Televic brings to the market. The following points are objective strengths of the competitor:

• Historic Belgian leadership. Televic Healthcare has been an established reference in the Belgian hospital and medico-social landscape for several decades. The brand enjoys a recognition that Healthcall does not have.
• Financial and industrial solidity. The Televic group, based in Izegem, is a multinational industrial. That financial footprint secures large-scale projects and long-term R&D investments.
• Complete hospital ecosystem. Beyond nurse call, Televic covers patient communication, signage, integration with hospital information systems and medical technical platforms. A university hospital finds a single point of contact there.
• In-house R&D and mastered proprietary range. The hardware is designed, manufactured and maintained in-house. This allows industrial quality control and hardware-software consistency across the chain.
• International presence. For a multi-country care home group, Televic offers a contractual and technical continuity that few players can provide.
• Advanced medical integration capability. Connection with patient monitors, hospital DECT systems, enterprise IP telephony, mobile clinical applications: Televic addresses needs that go beyond the scope of a typical care home.

Strengths of Healthcall

• Publisher and vendor independence. Groovit SRL is self-funded, with no credit or external investor. We put it simply: our only shareholder is our clients’ satisfaction. Product trade-offs are made for care homes, not for a shareholder profitability plan.
• Open architecture without proprietary hardware. Healthcall runs on standard market hardware. You are not locked into a closed range, and partial renewal remains possible supplier by supplier.
• Pricing transparency. Pricing starts at 50 € excl. VAT per button, it is published and stable. Four major updates per year are included. No migration cost is charged. You can budget without surprises.
• Documented retention over 8 years. Across roughly twenty care homes installed since 2017, a single loss in 8 years. 20 clients out of 21 are still active. That figure is not a marketing argument, it is a direct consequence of the subscription model and open architecture: if we stopped delivering value, nothing would retain our clients.
• Product agility. Healthcall is a SaaS in the strict sense: the code evolves, field feedback from care coordinators is integrated on short cycles, and updates deploy without heavy on-site intervention.
• Sovereign Belgian hosting. Private high-availability cluster at a Belgian premium host, triple database mirroring, native GDPR. Resident data remains in Belgium, under Belgian law, with a host we can name and verify.

When to choose Televic vs Healthcall

Choose Televic if your organisation is a general or university hospital, a large multi-country care home group, or an institution whose needs go beyond pure nurse call and include patient communication, biomedical integration, complex signage or deep connection with an existing hospital information system. Also choose Televic if you prefer a single hardware-software-integration supplier, if your tender brief requires an industrial of comparable financial footprint, or if you already have a significant Televic fleet whose replacement is not on the agenda.

Choose Healthcall if you run a care home of 30 to 150 beds and your need is a reliable, compliant and economically readable nurse call. Choose Healthcall if you want to avoid being locked into a proprietary hardware ecosystem, if transparency of total cost of ownership matters in your decision, and if the agility of an independent publisher, able to adjust its product to field feedback, weighs more in your decision than the footprint of a multinational industrial. Healthcall is not intended to replace Televic on the technical platform of a university hospital; it is designed, proven and priced for the care home.

Typical use case

Consider a situation frequently found in our installed base: a care home of 80 beds, either independent or belonging to a small regional group, whose nurse call system is reaching end of life. Management and the care coordinator launch a consultation.

Televic responds with a turnkey project: audit, proprietary hardware renewal, integration, training, multi-year maintenance contract. The quote is solid, the proposal coherent, but the initial investment is significant and part of the existing hardware is replaced. The organisation obtains a proven solution, backed by an industrial, with a single point of contact.

Healthcall responds with a SaaS subscription proposal on compatible hardware, with public pricing from 50 € excl. VAT per button, four major updates per year included, and no migration cost. Existing infrastructure is assessed for partial reuse. The budget is spread over the subscription, the contractual commitment is lighter, and management retains the ability to evolve the hardware fleet without renegotiating the software.

Neither response is, in absolute terms, better than the other. The decision rests on what the organisation values: industrial depth and a single point of contact on one side, economic independence and transparency on the other. It is a model trade-off, not a quality trade-off.

Frequently asked questions

Is Healthcall compatible with my existing Televic system?

Healthcall relies on an open architecture without imposed proprietary hardware. Depending on the nature of the installed Televic components (buttons, transmitters, network infrastructure, carer terminals), partial reuse is conceivable. We systematically run a prior technical audit before any proposal: this point must be settled on the basis of your actual inventory, not on a marketing claim.

Is there a migration cost if we move from Televic to Healthcall?

No migration cost is charged by Healthcall. Any costs are those related to hardware: replacement of non-reusable proprietary components, or addition of equipment to cover an extended scope. These costs are quantified and presented transparently in the proposal, separately from the software subscription.

Is Healthcall suitable for a care home of fewer than 50 beds, or more than 150 beds?

Our installed base covers the 30 to 150 beds range, with an average size around 60 beds. A smaller organisation remains technically served; a significantly larger organisation or a hospital cluster exceeds our core target and warrants evaluating other options, including Televic.

Does resident data leave Belgium?

No. Hosting is provided on a private high-availability cluster at a Belgian premium host, with triple database mirroring. GDPR compliance is native, and processing remains under Belgian law.

Ready to compare on your real case?

A Healthcall demonstration lasts around 30 minutes. We cover your current configuration, your constraints, and what a concrete deployment involves in your setting, without obligation.

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Sources consulted

• Televic Healthcare official site: https://www.televic-healthcare.com/fr/
• Televic group: https://www.televic.com/
• Healthcall canonical data, Groovit SRL, installed base 2017–2026, premium hosting (internal Healthcall source, April 2026).
• Competitive keyword data: docs/research-raw/07-competitors/televic-fr.json and televic-fr.csv (DataForSEO).
• Editorial architecture: docs/content-architecture.md §/alternatives/.
• B2B guidelines and factual rules: docs/seo-geo-strategy.md, CLAUDE.md.