Healthcall vs Intersysto: which nurse call solution for your care home in 2026?

You run a care home in Belgium and you are comparing the nurse call solutions available on the market. This factual comparison helps you position Healthcall and Intersysto, two Belgian players with different approaches, to inform your investment decision.

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Executive summary

• Intersysto is a Belgian publisher based in Frasnes-lez-Anvaing (Rue de l’Innovation 6/2, 7503 Froyennes) and in Liège, which develops Harmony, a software ecosystem for care homes covering nurse call, telephony/videophony, fall and wandering sensors, access control and resident record integration.
• Healthcall (published by Groovit SRL, Frasnes-lez-Anvaing) is a B2B SaaS in production since 2017, centred on an open architecture without proprietary hardware, with Belgian hosting and public pricing from 50 € excl. VAT / button.
• Both solutions target the same market (Belgian care homes) but with different angles: Intersysto emphasises an all-in-one platform (dashboards for management, care teams, families, residents) with in-room touch interfaces, Healthcall focuses on hardware openness and a pure SaaS model.
• Both are established in Frasnes-lez-Anvaing, a detail that illustrates the local density of the sector; Intersysto claims several Belgian care home groups among its clients (CHC, EMEIS, Groupe Renard, …), Healthcall has around twenty care homes active since 2017.
• Structuring choice for care home management: do you prefer an integrated platform with in-room touch interfaces and family dashboards (Intersysto / Harmony), or an open software ecosystem that sits on top of your existing infrastructure and equipment (Healthcall)?

Comparison table

The few “to be confirmed” cells reflect items that do not appear on Intersysto’s public site. They do not prejudge the offer negatively: we recommend requesting these items during a competitive tender.

Strengths of Intersysto

• Harmony all-in-one platform: Intersysto is not limited to nurse call, its product also covers telephony/videophony, fall and wandering sensors, access control, alarms and resident record integration. This functional breadth can reduce the number of publishers to contract with.
• In-room touch interfaces: Harmony offers touch screens to install in residents’ rooms, with an ergonomics logic designed for carers’ daily work, families and residents. A notable differentiator for care homes that want to visually display a care programme or a family portal.
• Dual local anchoring Frasnes-lez-Anvaing + Liège: presence in both Walloon Picardy (Froyennes) and Liège, which geographically covers most Walloon care homes and allows rapid physical interventions.
• Solid public references on the Wallonia side and international groups: CHC (Mont-Légia), French-speaking groups (Groupe Renard) and pan-European groups (EMEIS) feature among the publicly displayed references on their site. This demonstrates a capacity to deliver at scale.
• Multi-audience targeting: the platform explicitly structures four user groups (management, carers, families, residents). Useful for care homes that also want a tool for the family relationship, beyond the call chain.

For a full evaluation, a care home management team running a tender can ask Intersysto for its technical architecture (protocols, hosting, GDPR DPA), its update policy and its pricing grid.

Strengths of Healthcall

• Real production since 2017: 8 years of field feedback, around twenty care home clients (21 internally), covering approximately 1,250 residents. A single client loss in 8 years, a factual indicator of continuity.
• Open architecture without proprietary hardware: Healthcall does not lock you into any equipment catalogue. Standard market buttons, DECT gateways, smartphones and tablets are compatible, which protects your hardware investment over time.
• Belgian hosting and native GDPR: premium private cluster in Belgium, triple database mirroring, GDPR compliance by design. Sovereignty of beneficiaries’ medical data guaranteed.
• Predictable SaaS model: 4 major updates per year included, no migration cost between versions, public pricing from 50 € excl. VAT / button. Readable budget for the establishment’s financial department.
• Independent publisher: Groovit SRL, self-funded, with no external investor. No short-term exit pressure likely to deflect the product roadmap.
• Fast deployment without heavy works: Healthcall sits on top of a standard IP infrastructure, which makes it possible to equip an existing care home without major works and without immobilising rooms.

When to choose Intersysto vs Healthcall

Choose Intersysto (or an equivalent hardware-software integrator) if your project concerns a new build or deep renovation that requires designing the entire nurse call chain simultaneously with cabling and equipment, if your technical management prefers a single contract including hardware, installation and software, and if you attach priority importance to a local contact taking end-to-end responsibility for the hardware layer. The integrator model remains relevant for establishments that think in CAPEX and seek a turnkey on-site project, with a traditional market approach.

Choose Healthcall if your establishment is already in operation and you seek to modernise the nurse call without heavy works, if you want to avoid proprietary hardware lock-in and keep the choice of your equipment (buttons, gateways, carer terminals), if you favour public and predictable pricing (SaaS subscription + updates included) over a CAPEX project with maintenance on quote, and if data sovereignty (BE hosting, native GDPR, clear DPA) is a non-negotiable management criterion. The SaaS model is particularly suited to care homes of 30 to 150 beds that wish to benefit from product evolutions without launching an integration project every 5 to 7 years.

Typical use case

A Belgian care home of 85 beds located in Wallonia has an old wired nurse call system reaching the end of its cycle. Management hesitates between two paths: launching a full integration project with a player like Intersysto (rewiring, new hardware, new software), or switching to a SaaS such as Healthcall while keeping part of the existing infrastructure and standardising on standard IP / DECT gateways.

In the first scenario, the establishment invests a significant CAPEX budget, partially immobilises some rooms during the works, and signs a multi-year maintenance contract. In the second, the care home moves to a monthly subscription, benefits from 4 major updates per year included, and can gradually equip its rooms with standard buttons (from 50 € excl. VAT / button). The choice depends on the establishment’s investment cycle, its financial strategy (CAPEX vs OPEX), and its appetite for an open SaaS model versus an integrated project model.

Frequently asked questions

Does Healthcall replace all existing nurse call hardware?

No. Healthcall is a SaaS software layer that interfaces with standard market call equipment (buttons, DECT gateways, carer terminals). Depending on the state of your existing infrastructure, part of the hardware can be kept. A prior audit is systematically carried out before deployment.

Are Intersysto and Healthcall direct competitors?

They target the same market (Belgian care homes) but with different models. Intersysto positions itself rather as a nurse call systems integrator (hardware + on-site software), Healthcall as a SaaS publisher that favours hardware openness and subscription. Depending on your project, you can consider one, the other, or both in a tender.

How do I compare prices between Intersysto and Healthcall?

Healthcall publishes its reference pricing (from 50 € excl. VAT / button, SaaS subscription including updates). Intersysto usually operates on a quote basis. For a fair comparison, ask each player for a 5-year simulation including: initial cost, maintenance, major updates, possible migration cost.

What happens to my project if my supplier stops operating?

Healthcall is published by Groovit SRL on a self-funded basis, with no external investor, which limits short-term exit pressure. The open architecture (no proprietary hardware, documented API) guarantees that your equipment remains usable even in case of a software change. For Intersysto, ask the publisher directly about its continuity and reversibility policy.

Ready to compare in concrete terms?

A Healthcall demo lasts 30 minutes, is held via video conference, and is aimed directly at care home management and head nurses. We present the tool on a real case of an establishment of comparable size to yours, and we answer technical questions (architecture, GDPR, hardware compatibility, migration).

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Sources consulted

• Groovit / Healthcall internal documents (D9 canonical data validated 2026-04-20): time on the market, client base, architecture, pricing.
• Internal editorial decisions (D3: strict B2B; D12: competitor list /alternatives/).
• Intersysto official site, www.intersysto.eu (consulted on 2026-04-21): Harmony positioning, functional range, public client references, Frasnes-lez-Anvaing/Liège locations.

Last update: 2026-04-21.