Healthcall vs Octapi, Objective comparison for 2026

Octapi is mentioned by several Belgian care home directors among the solutions considered for nurse call, alongside Healthcall. This page sets out, without disparagement, the selection criteria between the two approaches, to help you, director, care coordinator or IT manager, decide on verifiable bases rather than on a commercial promise.

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Executive summary

• OCTAPI is a nurse call system developed by Apiquiet SA, based in Gerpinnes (Hainaut, Belgium, contact +32 (0) 71 14 35 05). The product explicitly targets care homes and serviced residences.
• Product architecture: 7-inch touchscreen stations deployed in rooms, corridors and carer areas. Room stations allow carer badging, encoding of the service and the reason for the call, and direct recording of services delivered. Calls and services are stored on the server with supervision via central web software.
• Connectivity: room stations support wired and wireless buttons (wristband, pendant, motion sensors and door/window opening sensors), sensors allow the logic to detect abnormal situations and alert staff. Building automation integration (lighting, shutters, access control) mentioned on the site.
• Healthcall is a Belgian SaaS published by Groovit SRL (Frasnes-lez-Anvaing) since 2017, focused exclusively on Belgian care homes of 30 to 150 beds, with an open architecture, sovereign premium hosting and public pricing from 50 € excl. VAT / button.
• The two solutions cover the same functional core (resident call, routing, traceability, reporting). The differences play out on the UX approach (touchscreen tablet in the room with Octapi vs pure SaaS software with Healthcall), pricing transparency and the level of documented retention.

Comparison table

Octapi columns containing the mention to be verified flag a point for which we do not have sufficient public information on the drafting date. We prefer to flag it rather than invent it.

Octapi’s strengths

• 7” touchscreen stations in the room: each room receives a physical interface that allows carer arrival to be badged, the service delivered and the reason for the call to be encoded, and services recorded directly in the room. For care homes that want to formalise the care process visually, this is an asset.
• Combination of wireless + wired sensors: wristbands, pendants, motion sensors, door/window opening sensors, the server-side logic detects abnormal situations (fall, wandering, absence) and alerts automatically. An approach close to active monitoring.
• Building automation integration embraced: the site claims integration of lighting, shutters and access control. For a global renovation project, this continuity between nurse call and building automation can simplify the tender brief.
• Walloon base: office in Gerpinnes (Hainaut), geographic proximity for Walloon care homes. Potentially native French-speaking teams.
• Published privacy document: privacy policy publicly accessible, which is a good signal of GDPR compliance to investigate further.

To verify with Octapi / Apiquiet: year of founding, number of care homes equipped, data hosting location, complete GDPR DPA, pricing grid, update policy, contract exit conditions.

Healthcall’s strengths

• Vendor independence. Groovit SRL is self-funded, with no loan and no external investor. Product trade-offs are made for care homes, not for a shareholder profitability plan.
• Open architecture with no imposed proprietary hardware. Healthcall runs with standard off-the-shelf hardware. You are not locked into a closed range and partial renewal remains possible supplier by supplier.
• Public pricing transparency. Pricing starts at 50 € excl. VAT per button, it is published and stable. Four major updates per year are included. No migration cost is charged. You can budget without surprises.
• Retention documented over 8 years. Around twenty care homes installed since 2017, only one departure in 8 years. 20 clients out of 21 are still active. This is not a marketing argument but a direct consequence of the subscription model and the open architecture.
• Sovereign Belgian hosting. High-availability private cluster at a Belgian premium host, triple database mirroring, native GDPR. Resident data remains in Belgium, under Belgian law, with a named and verifiable host.
• Clear scope. Healthcall is designed for the care home of 30 to 150 beds, no more, no less. We do not promise hospital or multi-country coverage, and this clarity of scope explains the functional consistency of the solution.

When to choose Octapi vs Healthcall

Choose Octapi if you value a physical touchscreen interface in the room as a support for carer traceability, if your project includes broad building automation integration (lighting, shutters, access control) as a coherent whole, or if you are looking for a local Walloon supplier with a product that addresses both resident (wireless sensors) and carer (badgeable stations). The combination of in-room station + monitored sensors is a specific model that can suit management wanting to standardise the care gesture.

Choose Healthcall if you run a care home of 30 to 150 beds and you value a clear economic model: public price at 50 € excl. VAT per button, 4 updates/year included, zero migration cost, named Belgian hosting. Choose Healthcall if you refuse hardware lock-in (no proprietary in-room station to deploy, no imposed hardware), if you value pricing transparency and proof by retention, only one departure in 8 years, more than an unquantified commercial argument.

Typical use case

Take the case of a care home of 80 beds, in Wallonia or Brussels, whose nurse call system is reaching end-of-life. Management consults several Belgian suppliers, including Octapi and Healthcall.

Octapi presents, according to its offering, a proposal built around its products and services, with its own commercial model. The detail will need to be obtained directly from the vendor: price structure, hardware included, contractual commitment, update policy.

Healthcall presents a SaaS subscription proposal on compatible hardware, public pricing from 50 € excl. VAT per button, four major updates per year included, no migration cost, premium hosting. The existing infrastructure is assessed for partial reuse. The contractual commitment remains light and management retains control over the evolution of the hardware estate.

The decision then hinges on comparable factual criteria: total cost over five years, exit clauses, hardware independence, support quality, verifiable references. We explicitly recommend asking both suppliers the same written answers on the same criteria.

Frequently asked questions

Is Octapi a direct competitor of Healthcall?

On the basis of market positioning, Octapi and Healthcall appear to address the same type of need, nurse call in Belgian care homes. The exact scope of Octapi’s offering, its references and its economic model should be verified directly with the vendor for a rigorous comparison, which we encourage.

Can Healthcall integrate with an existing Octapi system?

Healthcall is based on an open architecture. Depending on the nature of the equipment in place, partial reuse is conceivable. We carry out a prior technical audit before any proposal, rather than claiming compatibility without having verified it.

Is there a migration cost to switch to Healthcall?

No software migration cost is charged by Healthcall. The only possible costs are linked to non-reusable hardware. They are priced and presented separately from the subscription.

Why is this comparison less detailed on Octapi than on other competitors?

Because we refuse to write about Octapi what we have not verified. Rather than inventing characteristics or quoting unsourced figures, we flag open points and invite the reader to validate them directly with the vendor concerned. Factual fairness prevails over content volume.

Ready to compare on your real case?

A Healthcall demonstration lasts around 30 minutes. We cover your current configuration, your constraints, and what a concrete deployment involves at your site, without commitment.

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Sources consulted

• Healthcall canonical data, Groovit SRL, installed base 2017–2026, premium hosting (internal source, April 2026).
• OCTAPI official site (octapi.eu), Nurse call care homes (consulted 2026-04-21): vendor Apiquiet SA, Gerpinnes, 7″ touchscreen room stations, wireless sensors, building automation integration, privacy document.

Last updated: 2026-04-21.