Healthcall vs Netsoins, Objective comparison for 2026

Netsoins is a French care home (EHPAD) software widely used in the French dependent-elderly establishment sector. Its adaptation to the Belgian market (care homes and MRS) remains more marginal, and some Belgian directions mention it when looking for a resident record software or a nurse call system. Healthcall is a Belgian publisher specialised in nurse call and resident safety for Belgian care homes (MR/WZC). This page lays out the facts to help directions decide.

Editorial note. This page is created based on publicly identifiable information about Netsoins as of April 2026 and on Healthcall’s documented positioning. It is cautious about contractual and economic details specific to Netsoins, to be confirmed with the publisher or a local distributor.

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Executive summary

• Netsoins is a French care home software historically positioned on computerised resident records, care plan, action traceability and billing for the French regulatory framework (CPOM, AGGIR/Pathos, ARS pricing).
• Healthcall is a Belgian SaaS publisher specialised in nurse call and resident safety for Belgian care homes (MR/WZC), with a native Belgian regulatory framework (AViQ, Agentschap Zorg en Gezondheid, Iriscare, BelRAI).
• They cover different functional perimeters: Netsoins covers the resident record and billing, not nurse call with hardware (buttons, DECT, supervision). Healthcall covers nurse call and resident safety, not the full resident record nor billing.
• For a Belgian care home, the question is not “Healthcall OR Netsoins” but potentially “Healthcall plus a Belgian resident record publisher (C-Care, Ogone)” versus “Netsoins (Belgium-adapted) plus a third-party nurse call system”.
• The right choice depends on your strategy: best-of-breed specialised publishers interfaced via API, or an integrated suite covering several functions.

Comparison table

Strengths of Netsoins

• Product maturity: several years of development in the French care home market, large installed base in France.
• Complete resident record coverage: identity, history, care plan, treatments, transmissions. Relevant for a care home looking for a single record-plus-billing publisher.
• Community resources: documentation, training, forums, a consequence of a large user base in France.
• French partner ecosystem: integration with French pharmacy software, radiology, teleconsultation.

Items to verify with Netsoins for a Belgian project: adaptation to AViQ/Agentschap/Iriscare rules, BelRAI integration (and not AGGIR), FR plus NL support, references in Belgian care homes, local contractual conditions, data hosting in Belgium or EU with DPA.

Strengths of Healthcall

• Nurse call specialisation: 12 dedicated modules, hardware plus software plus integration, not a side module of a suite.
• Native Belgian framework: AViQ (Wallonia), Agentschap Zorg en Gezondheid (Flanders), Iriscare (Brussels), Woonzorgdecreet, BelRAI.
• Belgian team in Frasnes-lez-Anvaing: no outsourced call centre, native FR plus NL support.
• Open architecture: interfaces with Netsoins, C-Care, Ogone, Prescripto via REST API, deliberate best-of-breed approach.
• Transparent pricing: 50 € excl. VAT per button published, 4 updates per year included, no migration cost.
• Sovereign Belgian hosting: premium private cluster, triple database mirroring.
• Client retention: 20/21 active clients since installation (a single departure in 8 years).

When to choose Netsoins, when to choose Healthcall

Choose Netsoins if you are looking for a resident record plus billing software, and if you already have a working nurse call system (or plan to commission one separately). Specifically verify Belgian adaptation: AViQ, BelRAI, Iriscare, FR/NL bilingual support, EU hosting.

Choose Healthcall if you are specifically looking for nurse call and resident safety for a Belgian care home. For the resident record, we interface with specialised Belgian publishers (C-Care, Ogone) via REST API.

Hybrid approach: Healthcall for nurse call plus Netsoins or a Belgian publisher for resident record plus a specialised pharmacy publisher. This best-of-breed configuration is common and often more performant than an integrated suite.

Frequently asked questions

Is Netsoins suited to Belgian care homes?

Adaptation exists partially depending on distributors and versions. Key questions to ask the publisher or Belgian distributor: BelRAI integration, AViQ/Agentschap/Iriscare compliance, FR plus NL support, data hosting in Belgium or EU, references in Belgian care homes comparable to yours.

Does Healthcall replace a resident record software?

No. Healthcall does not cover the full resident record (identity, medical history, care plan, daily transmissions). We interface with specialised publishers via REST API.

Can Healthcall and Netsoins coexist?

Yes, via REST API and webhooks. Typical configuration: Healthcall for nurse call and safety (buttons, DECT, supervision, wandering prevention, fall detection), Netsoins for resident record, billing and medical follow-up. Both systems automatically exchange the relevant events.

Sources consulted

• Netsoins: publicly identifiable information on the publisher’s site as of April 2026. Contractual details to be verified with the publisher or a Belgian distributor.
• Healthcall canonical data: Groovit SRL, installed base 2017–2026.
• Editorial framework: docs/decisions-validees-2026-04-20.md (D3, D9, D12).
• Sprint D internal linking: this page links to /en/resources/guides/care-home-software-belgium (comparative guide of market players).